Help Desk Software

Help Desk Software is powerful management software that automates many features of a company's help desk environment. Typical functionality includes call management, call tracking, knowledge management, problem resolution, and self-help capabilities. The software is shared by all members of a support area, including the first point of contact for the helpdesk, and the staff that receive job requests for later resolution.

Related terms: support desk, help desk software, help desk software service, enterprise help desk software solutions, help desk software solution providers, helpdesk, help desk software support.